SMA Careers >> Counselor - Crisis Response Team
Counselor - Crisis Response Team
Title:Counselor - Crisis Response Team
Department:Adult Outpatient Services
Location:1220 Willis Avenue, Daytona Beach, FL 32114

Working Hours:
36 hours week; Saturday 7am-7pm, Tuesday & Wednesday 7pm-7am

*** Masters Degree is preferred ***
The Crisis Response Team (CRT) Counselor provides a professional review of clinical services, brief supportive counseling and has the ability to utilize crisis de-escalation skills appropriately.  CRT Counselor works in the central receiving call center.  The primarily focus is to answer calls from the public inquiring about behavioral health services, medication appointments, crisis assistance, and/or linkage to services.  Calls may require completion of a triage report to determine appropriate referral and level of care.  The CRT Counselor is available to respond on demand in the community for crisis call support within 60 minutes of initial call.   The CRT Counselor will provide a warm hand off for ongoing services; provide program information, and/or immediate linkage and admission to SMA services.  The CRT Counselor will be part of an on-call rotation.  The CRT Counselor will review client records for tracking and auditing purposes as well as other issues of compliance with SMA services standards, CARF requirements, state licensure, Medicaid and other quality improvement standards as assigned by the department supervisor.


Graduation from an accredited school with a Bachelor degree in Human Services or a related field. Master’s Degree preferred. Within the last five years must have had two years of experience in behavioral health treatment services and one year of experience in a setting where it was necessary to communicate orally and in writing to inform, advise, or train others about client issues, treatment service delivery, documentation in client records or UM principles. Experience with American Society of Addictions Medicine Patient Placement Criteria is preferred. Experience with CARF, Medicaid, and Managed Care requirements is preferred.  Additional education, licensure, and/or experience may be required depending on specific program guidelines.
  • Must be knowledgeable and demonstrate competency in current best practices of behavioral health treatment and related services, especially as it relates to documenting the course of treatment and patient placement criteria in the client record.
  • Depending on assignment must have knowledge of typical diagnoses, treatment services, and developmental issues for adolescents in general, delinquent adolescents, adults and pregnant/post-partum women who are admitted to a mental health and/or substance abuse treatment setting.
  • Must be knowledgeable and demonstrate competency in using crisis intervention strategies
  • Knowledge of growth and development.
  • Ability to assess age specific data.
  • Ability to interpret age specific response to treatment.
  • Knowledge of the treatment needs of adolescent mental health, substance abuse, co-occurring, ADD, ADHD, conduct, and oppositional defiant disorders.
  • Knowledge of the treatment needs of adult mental health, substance abuse, and co-occurring diagnoses of affective disorders, anxiety disorders, PTSD, and antisocial personality disorder.
  • Knowledge of the treatment needs of adult pregnant/post -partum women with mental health, substance abuse, and co-occurring diagnoses of affective disorders, anxiety disorders, PTSD, and antisocial personality disorder.
  • Proficiency in working with telephone system and telephone etiquette.
Proficiency in working with computer hardware and software.

  • Answers phone calls from individuals inquiring about services, those in need of immediate assistance, admitting to services, need information regarding services and community resources and linkage to SMA behavioral services.
  • Provides information on Baker Act and Marchman Act.
  • Provides crisis intervention to individuals and/ or family members calling and triages calls to determine if there is a need for routine, urgent or emergent intervention
  • Meet with individuals and families face to face in the community, with a goal of 60 minutes from time of dispatch
  • Participate in mandatory on-call rotation
  • Provides solution focused supportive counseling and warm hand off  to individuals that need immediate services
  • Participates in required SMA in-service trainings to maintain employment.
  • As assigned, assists in the maintenance of SMA's compliance with treatment and documentation requirements of funding sources, performance improvement, and accreditation activities.
  • Makes commitment to SMA’s mission and core values the SMA Way
  • Abides by principles of EEO compliance and a workplace of dignity and respect.
  • Works cooperatively in a group/team setting.
  • Shows respect to others.
  • Takes guidance and direction from supervisors.
  • Arrives/Reports to work on time and ready to work.
SMA Healthcare, Inc. is a tobacco and drug-free workplace.
EEO Employer     W / M / Vet / Disabled
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If you are a person with a disability who needs any accommodation, you should contact the office of our ADA Coordinator who is physically located at 3875 Tiger Bay Road in Daytona Beach, Florida 32124, or through the mail via 1220 Willis Avenue, Box 30, Daytona Beach, FL 32114. You can also call or fax your ADA interests via phone to (800) 539-4228 or email This contact information is for ADA calls only.

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