SMA Careers >> Outreach Specialist
Outreach Specialist
Title:Outreach Specialist
Department:Adult Outpatient Services
Location:330 Kay Larkin Dr., Palatka, FL 32177

Working Hours: 40 hrs week; Mon-Fri; 8am - 5pm with flexibility

*** 2 positions available ***
This is responsible and specialized direct service work with school aged youth and SUD adults.  Clients may have serious mental, emotional, psychological illnesses, may be dually diagnosed, have substance abuse issues and/or have developmental disabilities. The position involves a significant amount of time in the community, giving presentations, providing gateway services (e.g., linkage and warm hand off to substance abuse services and treatment, etc.) and attending community events. This position also involves working with community resources advocating and linking clients to appropriate services.  Work may also require being on-call.


Bachelor’s Degree with experience working in social service programs preferred or an Associate’s Degree with 2 years’ experience working in substance abuse service arena with adults and/or adolescents, street outreach or justice services.
  • Ability to operate a motor vehicle to transport clients and perform essential functions of the position.
  • Ability to express oneself clearly and concisely both orally and in writing. 
  • Ability to maintain an effective working relationship with client, co-workers, professionals, and the general public and other service agencies in a tactful and courteous manner. 
  • Public speaking skills, ability to develop a presentation and convey information in a concise and professional manner.
  • Knowledge of substance abuse related behaviors, withdrawal symptoms and appropriate treatments.
  • Ability to handle verbally and/or physically abusive and aggressive clients and utilize verbal de-escalation techniques to ensure the safety and well-being of the client, other clients, and employees in the field. 
  • Ability to communicate effectively with suicidal, mentally, emotionally, physically and/or psychologically disturbed clients in person and over the telephone. 
  • Ability to obtain certification in CPR and First Aid and complete training in Aggression Control, Blood Borne Pathogens and AIDS within the first month of employment. 
  • Ability to operate standard office equipment.   

  • Engages the community through attendance at community events and membership on local coalitions/consortium groups advocating for substance use disorder education and information dissemination within the community.
  • Provides community members with information about opioid and drug addiction issues and services through outreach which may include weekends and at special events.
  • Demonstrate understanding of appropriate boundaries while engaging in therapeutic communication and activities with youth and adolescents.
  • Provides presentations of evidenced based prevention information to youth at schools and youth serving organizations.
  • Provides presentations to teachers and staff at county schools using evidenced based prevention information.
  • Participates with law enforcement to complete street outreach to designated “hot spots”. Completes outreach visits to SUD adults at their homes in conjunction with local law enforcement.  
  • Participates in Opioid Fatality Review Team meetings as directed by supervisor.
  • In conjunction with local law enforcement, assists with drug take back events as scheduled.
  • Links clients to available resources in the community; provides information and referral; arranges appointments for clients; maintains an up-to-date roster of all community resources.
  • Documents all contacts and services provided through service activity notes/logs, attendance rosters, daily log sheets, or other tracking forms; provides updates; completes tracking forms; submits billing information.
  • Develops and presents educational programs for high/middle schools, families of clients and the community; provides information to the community regarding services that are available to the targeted population.
  • Plans, conducts and/or attends meetings/hearings as required; staffing meetings; court hearings; hospital hearings; Baker Act hearings; committee meetings; treatment team meetings; peer review; case consultations, clinical risk committee, etc.  Advises, recommends and staffs at various program related meetings; may take minutes.
  • Completes required program reports.  Communicates verbally and in writing with the public, other service agencies, criminal justice system, pretrial intervention services,  schools, family, and significant others, etc.;  may serve as a liaison or resource person.
  • Controls verbally and/or physically abusive and aggressive clients and performs verbal de-escalation techniques if necessary.  Provides suicide and violence assessments and immediate crisis intervention, either in person or by telephone to diffuse potentially life-threatening situations and provide appropriate treatment/intervention and follow up to individuals who are in crisis.
  • Maintains an awareness of proper safety procedures and guidelines.  Participates in in-service training.  Performs on-call duty when required. 
  • Performs related work as required.
  • Makes commitment to SMA’s mission and core values the SMA Way
  • Abides by principles of EEO compliance and a workplace of dignity and respect.
  • Works cooperatively in a group/team setting.
  • Shows respect to others.
  • Takes guidance and direction from supervisors.
  • Arrives/Reports to work on time and ready to work.
SMA Healthcare, Inc. is a tobacco and drug-free workplace.
EEO Employer     W / M / Vet / Disabled
Powered by ApplicantStack

Contact Us

SMA Healthcare's Access Center may be reached by phone 24/7 at 1-800-539-4228, or online below.

© 2019 SMA Healthcare

SMA Healthcare is an equal opportunity and drug-free workplace and prohibits discrimination in all programming and activities on the basis of race, color, sex, age, religion, national origin, marital status, disability, veteran’s status, or other legally protected status.

We treat your privacy with the utmost of care. Read our Privacy Policy.

SMA Healthcare operates its programs and services in accordance with Title VI of the Civil Rights Act. For more information, please read our Notice to the Public of Rights Under Title VI.

If you are a person with a disability who needs any accommodation, you should contact the office of our ADA Coordinator who is physically located at 3875 Tiger Bay Road in Daytona Beach, Florida 32124, or through the mail via 1220 Willis Avenue, Box 30, Daytona Beach, FL 32114. You can also call or fax your ADA interests via phone to (800) 539-4228 or email This contact information is for ADA calls only.

For all other SMA Healthcare services, information, or comments, please dial (800) 539-4228.

SMA is CARF Accredited. SMA Programs are sponsored by SMA and the State of Florida Department of Children and Families.

Powered by ApplicantStack™ Applicant Tracking Software

Follow Us