SMA Careers >> Case Manager - RAP
Case Manager - RAP
Title:Case Manager - RAP
Department:Residential Adolescent Program
Location:3875 Tiger Bay Road, Daytona Beach, FL 32124
Salary Range: $13.39/hr - $15.15/hr DOE
Working Hours: 40 hours week; Days & Shift vary

A currently competent Case Manager who will be responsible for providing professional care to adolescent males and females in a residential setting who are experiencing problems with substance abuse and may have additional diagnosis of mental health problems. The case manger will utilize; comprehensive case management services, documentation of services and needs, waiting lists/admission/ discharge /transition case planning, and implements effective communication and listening skills. Primary program liaison with service providers and agencies, maintain linkages with client and client’s family, coordinate transportation as needed for required services, attend client treatment team and other related staffing.  The Case Manager will serve as court liaison with Drug Court, Department of Corrections, Criminal and Civil courts, DCF, and other agencies as required. Case Manager will perform other related duties as required by the client, family, Assistant Director, and SMA Healthcare.


Graduation from an accredited school with a Bachelor’s Degree; preferably in Psychology, Social Work, or some other relevant Human Services. Currently certified as an Addictions Professional in the State of Florida is preferred.  Experience working with substance abusing population preferred. Current valid driver’s license in the state of Florida is required. Current CPR/First Aid certificate required.
  • Must be knowledgeable and demonstrate competence in current principals and including connecting clients with community resources, discharge/transition planning, and familiarity of aftercare programs in Florida, which are clinically specific to substance abuse.
  • Must be familiar and demonstrate competency in effective case management techniques and behavioral and clinical management of clients.
  • Knowledgeable of typical substance abuse diagnoses.
  • Demonstrate familiarity with software programs used at SMA, or the ability to learn them in a reasonable period of time. 
  • Demonstrates safe operation of computers and associated hardware.
  • Knowledgeable of HIPAA and State confidential regulation as they pertain to health information.
  • Understand DSM-IV substance abuse and mental health diagnosis. 
  • Ability to make appropriate referrals for dual-diagnosed clients.  
  • Records services and outcomes, submits confidential reports as required.
  • Identifies proper forms for case management documentation and correct placement in client record. 
  • Documentation of activities including outcomes, and plans, using DAP format. 
  • Produce appropriate reports to judges, probation, child-family agencies and referral sources in a timely efficient manner.
  • Adheres to HIPAA, safety and security rules and procedures.
  • Implements policies in daily work assignments with staff, community providers, clients and their family.
  • Maintains professional communication and attitude with community providers, program staff, residents, their children and family members.
  • Coordinate with staff, community providers, residents and their families using positive interpersonal skills to obtain resources and resolutions to client related needs and services.
  • Work with the interdisciplinary treatment team, community providers and partnerships to ensure best practices with client case planning and services. 
  • Maintain on-going contact with courts, Department of Juvenile Justice, Department of Children and Community Partnership for Children and other client linkages to maintain client outcomes. 
  • Assist Assistant Director in maintaining the wait list and coordinate admissions by assigning the youth a medical record number, preparing admission packet and notifying all staff of the date and time of admission.
  • Enter all admission and discharges information on each youth in the Electronic Medical record.
  • Enter all admission and discharge substance abuse outcome data in the Electronic Medical Record.
  • Complete admission process with youth and family, assign the youth a mentor upon admission into the program and follow up with the youth’s family, CPC worker and DJJ probation officer 24-48 hours of admission to update on youths transition into the RAP program.
  • Maintain accurate information on each youth by obtaining and updating necessary contact information for family, DCF case workers, JPO’s and CPC case workers in the youth’s chart.
  • Maintain accurate client information on the board in staff office and send email to all staff notifying them of the new admit.
  • Coordinate with CPC case workers, DJJ probation officers, families and any other community partners to facilitate their input or attendance to the treatment team staffing weekly by phone.
  • Participate in weekly treatment team staffing to provide input on the youths behaviors in the program and progress on case management goals.
  • Maintain an accurate account of the youth’s progress, current number of progress notes, school interventions and their current level in program, clinical holds and clinical reflections and provide updates at each weekly treatment team meeting.
  • Serve as a court liaison. 
  • Conduct groups when necessary with the youth to develop strengths, needs, independent living skills and other life skills in accordance to their case management plans.
  • Contacts made by telephone, in meetings, letters, and other paperwork important to youth services will be documented properly.
  • Collaborate with nursing, CPC workers, families and other treatment team members to assist with making necessary appointments the clients may need.
  • Develop a case management plan and discharge plan for each youth.
  • Case Manager will assist in coordination of 30 day performance plans, monitor youth attendance, provide and refer clients to develop sober life skills in the areas of daily functioning, employment, education, and self-care needs. 
  • Collaborate with clinical team to facilitate communication in client’s behalf with parents, guardians, courts, DJJ JPO’s, DCF, CPC and any other legal entity.
  • Assist all youth with transitional services for aftercare.
  • Complete and enter all youth and family discharge surveys.
  • Prepare the youths charts for medical records after discharge.
  • Makes commitment to SMA’s mission and core values the SMA Way
  • Abides by principles of EEO compliance and a workplace of dignity and respect.
  • Works cooperatively in a group/team setting.
  • Shows respect to others.
  • Takes guidance and direction from supervisors.
  • Arrives/Reports to work on time and ready to work.
SMA Healthcare is a tobacco and drug-free workplace.
EEO Employer     W / M / Vet / Disabled
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