SMA Careers >> Shelter Case Manager
Shelter Case Manager
Title:Shelter Case Manager
Department:Residential Adolescent Program
Location:3875 Tiger Bay Road, Daytona Beach, FL 32124
Salary Range: $13.39/hr - $15.15/hr DOE
Working Hours: 40 hrs week; Mon-Fri; 8am-5pm, some weekends/evenings may be required

This is responsible and specialized direct service work with runaway, homeless, and at risk youth.  Clients may have serious mental, emotional, psychological illnesses, may be dually diagnosed, have substance abuse issues and/or have developmental disabilities. Work involves responsibility for providing non-clinical treatment services; screening and monitoring youth; working with families or outside agencies; providing information and referral; and assisting youth with their needs/goals through the development of service plans.  Work also involves working with community resources advocating and linking clients to appropriate services.  Work may also require being on-call.


Bachelor’s Degree with experience working in social service programs; experience working with adolescents, case management and/or shelter operations preferred.


  • Ability to operate a motor vehicle to transport clients and perform essential functions of the position.
  • Ability to express oneself clearly and concisely both orally and in writing.
  • Ability to maintain an effective working relationship with client, co-workers, professionals, and the general public and other service agencies in a tactful and courteous manner. 
  • Ability to handle verbally and/or physically abusive and aggressive clients and utilize verbal de-escalation techniques to ensure the safety and well-being of the client, other clients, and employees in the field or in the unit. 
  • Ability to communicate effectively with suicidal, mentally, emotionally, and/or psychologically disturbed clients in person and over the telephone. 
  • Ability to obtain certification in CPR and First Aid and complete training in Aggression Control, Blood Borne Pathogens and AIDS within the first month of employment. 
  • Ability to operate standard office equipment.     

  • Provides direct services to clients post-release from BEACH House shelter in the form of a caseload (e.g., assessment, planning, progress noting, case management activities, etc.).
  • Links, monitors and advocates for clients enrolled in Basic Center program.
  • Provides youth with case management and one, two and three-month follow-up services to ensure that behavioral changes established during shelter stay are maintained.
  • Demonstrate understanding of appropriate boundaries while engaging in therapeutic communication and activities with youth and adolescents.
  • May provide transportation to required appointments to assist youth in attending appropriate services
  • Maintains and tracks contact with youth engaged in case management services to determine stability of living situation and confirm consistent connections with trusted adults
  • Engages in information sharing, working with partnering organizations to locate necessary services based on individuals’ risks and needs
  • Assesses youths’ condition and needs to determine eligibility according to program requirements. Performs initial functional assessment; determines appropriate services; completes referral forms.
  • Provides group and individual life skills training and activities; remain in close contact with youth, parents, counselors, teachers; writes and oversees non-clinical services and activities for youth.
  • Participates in community events and provides information regarding adolescent services. Participates with law enforcement to complete street outreach to designated “hot spots”. Assists in the planning of adolescent special events and activities.
  • Links clients to available resources in the community; provides information and referral; arranges appointments for clients; maintains an up-to-date roster of all community resources.
  • Advocates obtaining services for youth.  Helps youth receive gateway services such as obtain food, shelter, etc.; releases to treatment centers; receives complaints and advocates for improved services for clients. 
  • Conducts pre-admission screening and coordinates discharge plans; follow-ups and treatment teams; requests medical information; serves as liaison between the community and the youth.
  • Controls verbally and/or physically abusive and aggressive clients and performs verbal de-escalation techniques if necessary.  Provides suicide and violence assessments and immediate crisis intervention, either in person or by telephone to diffuse potentially life-threatening situations and provide appropriate treatment/intervention and follow up to individuals who are in crisis.
  • Maintains an awareness of proper safety procedures and guidelines.  Participates in in-service training.  Performs on-call duty when required.  Provides or arranges transportation for youth as needed;   may escort a youth to the appropriate service if necessary. 
  • Performs related work as required.
  • Documents all relevant information regarding clients in SMA’s electronic health record
  • Attends treatment team staffing’s for their youth, attends monthly staff meetings and participates in the Shelter shift review as needed.
  • Completes follow up calls with the youth and their family at 30, 60 and 90 days post discharge to ensure the youth is attending school.
  • Makes commitment to SMA’s mission and core values the SMA Way
  • Abides by principles of EEO compliance and a workplace of dignity and respect.
  • Works cooperatively in a group/team setting.
  • Shows respect to others.
  • Takes guidance and direction from supervisors.
  • Arrives/Reports to work on time and ready to work.
  • Performs all other duties as the program deems necessary.
SMA Healthcare is a tobacco and drug-free workplace.
EEO Employer     W / M / Vet / Disabled
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