SMA Careers >> Case Manager - Health Promotion Advocate
Case Manager - Health Promotion Advocate
Title:Case Manager - Health Promotion Advocate
Department:Adult Outpatient Services
Location:330 Kay Larkin Dr., Palatka, FL 32177
Salary Range: $14.72/hr - $16.67/hr DOE
Working Hours: 40 hrs week; Mon-Fri; 8am-5pm

***2 Positions available***

This position is responsible for providing case management services to enhance discharge coordination for people leaving inpatient treatment facilities and/or the criminal justice system who require linkages to home and community-based services and social supports. These services and organizations may include case management, housing, employment, food assistance, transportation, medical and behavioral health services, faith-based organizations, and sober/transitional living facilities.


Bachelor’s Degree from an accredited university or college with a major in counseling, social work, psychology, criminal justice, or a related human services field (a related human services field is one in which major course work includes the study of human behavior and development).   Suitable work experience can substitute if Bachelor’s Degree is in an unrelated field.  Two years of experience working with adults with substance abuse issues preferred.  Prior Case Management Experience preferred or experience having successfully navigated the substance abuse system demonstrating ability to maintain stability. 
  • Skill in time and organizational management; ability to complete work under strict time lines, while maintaining flexibility to assist with client issues/concerns;
  • Ability to quickly assess situations and use sound judgment in defusing potentially risky situations; ability to identify services needed by clients during the rehabilitation process;
  • Ability to follow both oral and written instructions and complete tasks as instructed;
  • Ability to express oneself clearly and concisely both orally and in writing;
  • Ability to prepare clear and concise written reports;
  • Ability to communicate clearly and with authority to clients and develop a supportive and trusting relationship with client;
  • Ability to establish and maintain effective working relationships with co-workers, medical and clinical professionals, the educational systems, court systems, and the general public.
  • Good knowledge of community resources;
  • Knowledge of mental illness/substance abuse, especially as it relates to the service management population; some knowledge of CARF standards. 

  • Engage clients where they receive services including hospital emergency rooms, outpatient clinics, and crisis stabilization units and at clients’ residency;
  • Shares personal, practical experience to benefit the team and its consumers;
  • Provides expertise about symptom management and the recovery process;
  • Promotes a team culture that maximizes consumer choice and self-determination;
  • Provides peer counseling to PCORP consumers and families;
  • Engage with potential PCORP candidates to offer program services;
  • Link individuals with recovery support services including AA, NA, and other peer support programs and other community based self-help programs;
  • Act as a case manager to assist participants in accessing other needed services and treatment such as physical/mental/dental healthcare, other support services, food, and clothing; and
  • Participate in treatment team meetings.
  • Develop strong supportive working relationships with the target population by showing respect, identifying their strengths and providing positive reinforcement for appropriate choices, beginning with initial contact.
  • Promote self-sufficiency and healthy outcomes through encouragement and motivation, reinforcement of health care regimen, anticipatory guidance and supporting home safety, through home visiting and appropriate referral to community services.
  • Deliver or assure the provision of MAT services including education regarding the risks and benefits of medication assisted treatment, ongoing monitoring, smoking cessation, psychosocial education, nutritional education, aftercare, and recovery support.
  • Monitors the client’s progress face to face on a monthly basis, preferably in the client’s natural environment. The MAT Navigator writes service activity notes to document progress and/or lack of progress on their goals and objectives.
  • Ensures the medical record is up to date, accurate, and meets all documentation requirements in accordance with CARF, Medicaid, DCF, LSF and SMA standards.
  • Maintains a complete roster of community services, and develops professional relationships within the mental health system, substance abuse treatment system, and with community resources.
  • Advocates for clients. Receives complaints from the client, client’s family, and community about quality of services and advocates for improved services in the interest of the client. Informs client’s family members and friends about educational programs in the community, provides information concerning inpatient care and the availability of resources specific to the age and population served.
  • Provides limited crisis intervention under appropriate supervision.
  • Participates in staff development and is responsible for knowledge concerning current information in the area of mental illness and substance abuse and treatment and related behavioral problems specific to the age and population served.
  • Coordinates transportation for clients and may at times transport clients in a SMA vehicle in order to execute linkages identified on the service plan.
  • Maintains an awareness of proper safety procedures and guidelines and applies these in performing daily activities and tasks.
  • Maintains established caseload and productivity requirements of the position.
  • Performs related work as required or assigned.
  • Makes commitment to SMA’s mission and core values the SMA Way.
  • Abides by principles of EEO compliance and a workplace of dignity and respect.
  • Works cooperatively in a group/team setting.
  • Shows respect to others.
  • Takes guidance and direction from supervisors.
  • Arrives/Reports to work on time and ready to work.

SMA Healthcare is a tobacco and drug-free workplace.
EEO Employer     W / M / Vet / Disabled
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