SMA Careers >> Case Manager - CTTU
Case Manager - CTTU
Title:Case Manager - CTTU
Department:Adult Outpatient Services
Location:330 Kay Larkin Dr., Palatka, FL 32177
Salary Range: $14.72/hour-$16.67/hour
Working Hours: 40hrs/week; Days & Shift Vary between Noon and Midnight

This program is in operation from Noon until Midnight, 7 days per week.

The Crisis Triage and Treatment Unit (CTTU) is a crisis diversion service that serves individuals who may be experiencing a behavioral health crisis. The CTTU service is operational between noon and midnight, seven days per week. The CTTU seeks experienced behavioral health professionals to work with law enforcement in the delivery of crisis intervention services, including, but not limited to, assessment, care management, and transportation to the nearest Emergency Service, Crisis Stabilization, or Detoxification Units.
Case Managers will complete a needs-based service plan on each CTTU participant and provide the support, tools, and coordination necessary for the client to develop and maintain a healthy, self-sufficient and productive life. 


A minimum of a Bachelor’s Degree from an accredited university or college with a major in counseling, social work, psychology, criminal justice, nursing, rehabilitation, special education, health education, or a related human services field (a related human services field is one in which major course work includes the study of human behavior and development) and have a minimum of one year of full time or equivalent experience working with adults experiencing serious mental illness; OR have a Bachelor’s Degree from an accredited university or college and three years full time or equivalent experience working with adults experiencing mental illness.  A Master’s Degree in a related discipline is preferred.
  • Skill in time and organizational management; ability to complete work under strict time lines, while maintaining flexibility to assist with client issues/concerns; ability to quickly assess situations and use sound judgment in defusing potentially risky situations; ability to identify services needed by clients during the rehabilitation process; ability to follow both oral and written instructions and complete tasks as instructed; ability to express oneself clearly and concisely both orally and in writing; ability to prepare clear and concise written reports; ability to communicate clearly and with authority to clients and develop a supportive and trusting relationship with client; ability to establish and maintain effective working relationships with co-workers, medical and clinical professionals, the educational systems, court systems, and the general public.
  • Good knowledge of community resources, specifically those that are available to the Flagler County population;
  • Knowledge of mental illness/substance abuse, especially as it relates to the service management population; some knowledge of CARF standards.

  • The Case Manager will complete all necessary documentation through the use of the SMA Electronic Health Record system (EHR), including intakes, assessments, and progress notes.  The Case Manager works in collaboration with a team of case managers and therapists, to ensure the best possible outcomes for all clients enrolled in the program.
The Case Manager may be required to provide transportation, and will perform a variety of case management functions, including:
  • Assessment of needs and preferences, and the development of a needs-based service plan;
  • Home, jail, hospital (or other settings) visits
  • Linkage to social services
  • Advocacy
And, will assist clients in obtaining:
  • Identification, birth certificates, and/or social security cards
  • SSI and/ or SSDI benefits, where appropriate
  • Housing
The Case Manager monitors the client’s progress face to face on an as needed basis, preferably in the client’s natural environment.  The Case Manager writes progress notes to document progress and/or lack of progress in the EHR.
  • Ensures the medical record is up to date, accurate, and meets all documentation requirements in accordance with governing standards.
  • Maintains a complete roster of community services, and develops professional relationships within the mental health system and with community resources.
  • Advocates for clients.  Receives complaints from the client, client’s family, and community about quality of services and advocates for improved services in the interest of the client.  Informs client’s family members and friends about educational programs in the community, provides information concerning inpatient care and the availability of resources specific to the age and population served.
  • Provides limited crisis intervention under appropriate supervision.
  • Makes commitment to SMA’s mission and core values the SMA Way
  • Abides by principles of EEO compliance and a workplace of dignity and respect.
  • Works cooperatively in a group/team setting.
  • Shows respect to others.
  • Takes guidance and direction from supervisors.
  • Arrives/Reports to work on time and ready to work.
  • Performs related work as required or assigned.

SMA Healthcare is a tobacco and drug-free workplace.
EEO Employer     W / M / Vet / Disabled
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