SMA Careers >> PATH Case Manager
PATH Case Manager
Title:PATH Case Manager
Location:200 San Sebastian View, St. Augustine, FL 32084
Salary Range: $13.39/hr - $15.15/hr DOE
Working Hours: 40 hrs week, Mon-Fri; 8am-5pm
The PATH (Projects for Assistance in Transition from Homelessness) Case Manager provides services to reduce or eliminate homelessness to individuals with serious mental illnesses or co-occurring substance abuse disorders who are homeless or at risk of homelessness. Services include triaging phone intakes and referrals, outreach activities, screening and diagnostic assessments, assistance in obtaining income support services including housing assistance, food stamps, supplemental security income benefits (SOAR), information and referral for primary health services, job training and education.


Bachelor’s Degree from an accredited university or college with a major in counseling, social work, psychology, criminal justice, nursing, rehabilitation, special education, health education, or a related human services field (a related human services field is one in which major course work includes the study of human behavior and development) and have a minimum of one year of full time or equivalent experience working with adults experiencing serious mental illness; OR have a Bachelor’s Degree from an accredited university or college and three years full time or equivalent experience working with adults experiencing mental illness. Has completed or agrees to complete SOAR training within 6 months of hire date.
  • Skill in time and organizational management;
  • Ability to complete work under strict time lines, while maintaining flexibility to assist with client issues/concerns;
  • Ability to quickly assess situations and use sound judgment in defusing potentially risky situations; Ability to identify services needed by clients during the rehabilitation process;
  • Ability to follow both oral and written instructions and complete tasks as instructed; ability to express oneself clearly and concisely both orally and in writing; ability to prepare clear and concise written reports;
  • Ability to communicate clearly and with authority to clients and develop a supportive and trusting relationship with client;
  • Ability to establish and maintain effective working relationships with co-workers, medical and clinical professionals, the educational systems, court systems, and the general public.
  • Good knowledge of community resources;
  • Knowledge of mental illness/substance abuse, especially as it relates to the service management population;
  • Some knowledge of CARF standards.

(May perform one or more of the following functions; may not perform all duties listed or include all duties performed.)
  • The PATH Case Manager identifies individuals with serious mental illness and co-occurring substance abuse disorders who are homeless or at risk of homelessness and links the individuals to the appropriate provider.
  • Provides information and referral, triages and screens phone contacts and referrals and enrolls individuals who do not access services in traditional settings; provides services to homeless individuals in their natural environment such as in shelters, and on the street.
  • Collects and reports data as needed to complete the PATH Annual Report on an ongoing basis.
  • Completes screening assessments and enrolls individuals who meet PATH criteria.
  • Executes linkages identified in the assessment and monitors progress of service delivery.
  • Meets weekly with individuals enrolled in the PATH program.
  • Provides access to housing through coordinated entry, referrals to primary health services, employment services, and psychiatric medication evaluation and management.
  • Is trained in SSI/SSDI Outreach, Advocacy, and Recovery (SOAR) within 6 months of employment and uses the SOAR OAT online tracking system.
  • The PATH case manager monitors the client’s progress face to face on a daily/weekly basis, preferably in the client’s natural environment. The case manager writes service activity notes to document progress and/or lack of progress on the established goals and objectives.
  • Ensures that record keeping is up to date, accurate, and meets all documentation requirements in accordance with SAMHSA, CARF, DCF and SMA standards.
  • Enters all required data in the Homeless Management Information System (HMIS) and maintains all contacts on a spreadsheet that is submitted at least once every two weeks for entry in to HMIS and monthly for data entry in Avatar.
  • Maintains a complete roster of community services, and develops professional relationships within the mental health system and with community resources.
  • Advocates for clients. Receives concerns from the client, client’s family, and community about quality of services and advocates for improved services in the interest of the client. Informs clients about educational programs in the community, provides information concerning inpatient care and the availability of resources specific to the age and population served.
  • Provides limited crisis intervention under appropriate supervision.
  • Participates in staff development and is responsible for knowledge concerning current information in the area of mental illness and treatment and related behavioral problems specific to the age and population served.
  • Coordinates transportation for clients and may at times transport clients in a SMA vehicle in order to execute linkages identified.
  • Maintains an awareness of proper safety procedures and guidelines and applies these in performing daily activities and tasks.
  • Makes commitment to SMA’s mission and core values the SMA Way
  • Abides by principles of EEO compliance and a workplace of dignity and respect.
  • Works cooperatively in a group/team setting.
  • Shows respect to others.
  • Takes guidance and direction from supervisors.
  • Arrives/Reports to work on time and ready to work.
  • Performs related work as required or assigned.
SMA Healthcare is a tobacco and drug-free workplace.
EEO Employer     W / M / Vet / Disabled
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