SMA Careers >> Operations Supervisor - WARM
Operations Supervisor - WARM
Title:Operations Supervisor - WARM
Location:301 Justice Lane, Bunnell, FL 32110

Working Hours: 40 hrs week, Days & Shift vary based on programs needs

This is a responsible supervisory position providing and overseeing direct service work dealing with adult substance abuse and mental health patients.  Work involves overseeing direct service staff that are responsible for processing intakes and discharges; monitoring and documenting client behaviors and activities; participating and assisting with educational, social, and recreational activities; providing a safe and therapeutic environment; interacting in a warm compassionate manner; de-escalating clients; promoting client achievement of treatment plan goals and objectives. Employee works under the managerial direction of the Director of Operations at WARM @ VCS.  Work is performed in accordance with established policies and procedures, and in collaboration with the medical and nursing staff of the facility. Work is reviewed through periodic meetings, reports written, direct observation, and conformance with agency and department policies, procedures, and practices, as well as, state and federal regulations.


Possession of a Bachelor’s Degree from an accredited university or college with a major in a related human services field and two (2) years experience serving target population.

The following competencies must be attained prior to the conclusion of the Operations Supervisor’s Introductory Period:

The Operations Supervisor must consistently demonstrate a thorough knowledge of:

  • Personnel and administrative policies and procedures.
  • Therapeutic techniques and psychotropic drugs.
  • Principles of supervision. 
  • Federal, state, and third party billing procedures and other revenue procedures.


The Operations Supervisor must possess the skill to:

  • Write clear and concise reports.
  • Operate standard office equipment.
  • Communicate effectively, both orally and in writing, with other employees, program staff, clients, outside organizations, and others.


The Operations Supervisor must possess the ability to:

  • Handle verbally and/or physically abusive and aggressive clients and follow aggression control policies and procedures to ensure the safety and well being of the client, other clients, and employees. 
  • Supervise and guide the work of others in making client management decisions. 
  • Provide direct client services and intervention.
  • Communicate effectively with suicidal, mentally, emotionally, and/or psychologically disturbed clients in person and over the telephone.
  • Maintain an effective working relationship with clients, co-workers, professionals, and the general public and other service agencies in a tactful and courteous manner.

  • Supervises development and delivery of efficient operations to allow for the provision of client treatment services, ensuring daily compliance with program procedures.
  • Provides regular and consistent training and coaching to encourage the professional development of all assigned Behavioral Health Techs.
  • Writes program reports; documents program progress; reviews daily, weekly, and monthly reports and case files; prepares reports for internal and external reviews and audits; provides information regarding problem resolution, program progress, staff development.
  • Ensures compliance with local, state, and federal requirements to ensure facility licensing; conducts facility inspections to ensure compliance with facility safety procedures and guidelines.
  • Participates in team meetings; internal and external to the agency, to ensure continuity of care and positive community relations.
  • Participates in related program activities with other human services organizations, facilities, committees, and government agencies, when assigned.
  • Supervises the process of admission and discharge of clients; orients the client to the facility; and where appropriate, explains rules, policies and procedures.
  • Supervises the conduct and participation in basic life skills activities. Provides clients with training or assistance with basic daily living skills such as: bathing, shaving, grooming, etc.
  • Provides supervision, counseling, custody, and control of patients;
  • Completes all assigned documentation, including, but not limited to, progress notes and logs regarding client activities and behavior patterns, and notes all changes in all areas.
  • Obtains required program information; inventories client valuables.
  • Attends training /in-services as required.
  • Develops staff schedules, in accordance with regulatory standards.
  • Controls verbally and/or physically abusive and aggressive clients by use of trained and approved aggression control techniques.
  • Communicates effectively with suicidal, mentally, emotionally, and/or psychologically disturbed clients to diffuse potentially life-threatening situations.
  • May be required to transport clients to other agencies, hospitals, homes, community activities, AA meetings, etc.
  • Assists with transportation operations/coordination.
  • Ensures compliance with DCF and CARF standards and security safeguards, including room checks and removal of dangerous items.
  • Makes commitment to SMA’s mission and core values the SMA Way
  • Abides by principles of EEO compliance and a workplace of dignity and respect.
  • Works cooperatively in a group/team setting.
  • Shows respect to others.
  • Takes guidance and direction from supervisors.
  • Arrives/Reports to work on time and ready to work.
  • Performs related work as required by Director.
SMA Healthcare is a tobacco and drug-free workplace.
EEO Employer     W / M / Vet / Disabled
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