SMA Careers >> Case Manager
Case Manager
Title:Case Manager
Department:Adult Outpatient Services
Location:1220 Willis Avenue, Daytona Beach, FL 32114

Working Hours: 40 hrs week; Mon-Fri; 8am-5pm

*** Experience with the Homeless population is preferred ***
Case Managers facilitate client care in the areas of living, learning, working and socialization by assessing client needs, evaluating treatment options, creating service plans, coordinating care, linking to services, and reviewing case progress. They work closely with physicians, nurses, mental health and other health care professionals, as well as family and friends of clients to ensure clients are supported and can achieve the best outcomes. Case managers coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered. Case Managers assist clients with improving their overall functioning through identification of strengths, weaknesses, abilities and preferences in order to attain future goals.


Bachelor’s Degree from an accredited university or college with a major in counseling, social work, psychology, criminal justice, nursing, rehabilitation, special education, health education, or other related human services field; and a minimum of one year of full time or equivalent experience working with the target population. A Bachelor’s Degree from an accredited university or college in a discipline other than previously noted will be considered if the candidate has three years of full time or equivalent experience working with the target population.  Preference will be given to those who are certified as Targeted Case Managers.  Additional education and/or experience may be required as per specific program guidelines.
  • Skill in time and organizational management; ability to complete work under strict time lines, while maintaining flexibility to assist with client issues/concerns.
  • Ability to quickly assess situations and use sound judgment in diffusing potentially risky situations; ability to identify services needed by clients during the rehabilitation process.
  • Ability to follow both oral and written instructions and complete tasks as instructed.
  • Ability to express oneself clearly and concisely both orally and in writing.
  • Ability to prepare clear and concise written reports.
  • Ability to communicate clearly with clients to develop a supportive and trusting relationship.
  • Ability to establish and maintain effective working relationships with co-workers, medical and clinical professionals, educational systems, court systems, and the general public. 
  • Knowledge of community resources.
  • Knowledge concerning current information in the area of mental illness and substance abuse and treatment and related behavioral problems specific to the age and population served. 
  • Has completed or agrees to complete AHCA approved mental health targeted case management training within three months of initially providing Medicaid services.
  • Has been certified or agrees to become certified as a case manager through the Florida Certification Board within six months of hire.
  • Knowledge of managed care environment and different payer sources.

  • Completes initial assessments on each new client and complete an initial service plan that assists clients in developing goals and addressing areas of need.
  • Completes initial authorizations and re-authorizations as required by program guidelines.
  • Completes periodic service plan reviews and assessments according to program guidelines.
  • Participates in client treatment planning and case review with other client care providers.
  • Attends meetings as scheduled.
  • Documents service activity in SMA’s EMR, and ensures the medical record is up to date, accurate, and meets all documentation standards in accordance with program requirements.
  • Coordinates and provides care that is safe, timely, effective, efficient, equitable, and client-centered.
  • Executes linkages identified on the service plan and monitor progress of service delivery according to program guidelines.
  • Facilitates client access to community resources, including locating recreational activities, housing, food, clothing, school programs, vocational opportunities or services, providers to teach life skills, and relevant mental health and substance use services.
  • Assists client to develop natural resources and make contact with social support networks.
  • Helps clients make informed decisions by acting as their advocate regarding their clinical status and treatment options.
  • Communicates clients’ progress by conducting interdisciplinary meetings and evaluations; disseminating results and obstacles to therapeutic team and family; and identifying treatment influences.
  • Provides limited crisis intervention under appropriate supervision.
  • Coordinates transportation for clients in order to execute linkages identified on the service plan.
  • Attends court hearings as required by program guidelines.
  • Maintains an awareness of proper safety procedures and guidelines and apply these in performing daily activities and tasks.
  • Adheres to professional standards as outlined by protocols, rules and regulations.
  • Performs miscellaneous job-related duties as assigned.
  • Commits to SMA’s Mission and Core Values.
  • Abides by principles of EEO compliance and a workplace of dignity and respect.
  • Works cooperatively in a group/team setting.
  • Shows respect to others.
  • Takes guidance and direction from supervisors.
  • Arrives/Reports to work on time and ready to work.
SMA Healthcare, Inc. is a tobacco and drug-free workplace.
EEO Employer     W / M / Vet / Disabled
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If you are a person with a disability who needs any accommodation, you should contact the office of our ADA Coordinator who is physically located at 3875 Tiger Bay Road in Daytona Beach, Florida 32124, or through the mail via 1220 Willis Avenue, Box 30, Daytona Beach, FL 32114. You can also call or fax your ADA interests via phone to (800) 539-4228 or email This contact information is for ADA calls only.

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