Volunteer - Customer Service Representative (CSR)
Title:Volunteer - Customer Service Representative (CSR)
Department:Client Services
Location:Multiple locations in Florida

Position: Volunteer-Clerical/Administrative

More information about this position:
As a Clerical/Administrative volunteer at SMA you will have the opportunity to provide clerical and reception support for the requesting department. The volunteer performs filing as requested, makes address/file labels, stuffs envelopes, sorts’ mail, makes copies on copy machine, and answers phones. 
  • Answer the phone as needed
  • Provide customer service
  • Organize and distribute mail
  • Light computer tasks and data entry
  • Filing as needed
  • Assist in company’s events
  • Participate in volunteer events
  • Interact with clients
  • Perform related work as needed
  • Basic knowledge of computer systems/software
  • Excellent customer services skills
  • Some experience answering phones or willing to learn
  • Typing skills a plus
  • Excellent team player
  • Respectful and polite at all times
  • Desire to give back to the community


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SMA Healthcare is an equal opportunity and drug-free workplace and prohibits discrimination in all programming and activities on the basis of race, color, sex, age, religion, national origin, marital status, disability, veteran’s status, or other legally protected status.

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If you are a person with a disability who needs any accommodation, you should contact the office of our ADA Coordinator who is physically located at 3875 Tiger Bay Road in Daytona Beach, Florida 32124, or through the mail via 1220 Willis Avenue, Box 30, Daytona Beach, FL 32114. You can also call or fax your ADA interests via phone to (800) 539-4228 or email ADAcoordinator@SMAhealthcare.org. This contact information is for ADA calls only.

For all other SMA Healthcare services, information, or comments, please dial (800) 539-4228.

SMA is CARF Accredited. SMA Programs are sponsored by SMA and the State of Florida Department of Children and Families.

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